No risk product return policy

We want you to be absolutely delighted with everything you purchase from Phase Dock.

If you are not satisfied with your Phase Dock order for any reason, you can return it within 45 days for a full refund of the product purchase price.

Please contact us using the form below BEFORE you initiate a product return. Return instructions may change based on what needs to happen.

If you are disappointed because:

  • We shipped you the wrong product,

  • It is not as described on our website,

  • It is defective,

  • Or it was damaged in shipment,

And you want:

  • A REFUND WITH NO EXCHANGE: we will refund your product purchase and reimburse the return shipping costs.

  • AN EQUAL EXCHANGE: we will reimburse the return shipping costs and waive the shipping costs on the exchange.

If you want to return the product because:

  • You changed your mind after you ordered,

  • You got it as a gift and you don’t like it,

  • Or there are other reasons you don’t want to keep your AstroPi product

We will refund the product purchase price, but we will ask you to pay for the return shipping. If the item cost more than $50, you should consider using a trackable shipping service or purchasing shipping insurance.

In every case, the product and its original box, along with all included accessories must be returned. Once we receive the package, we will process your refund. Please expect to wait at least 15 business days for your refund or exchange.

 

Policy effective May 11, 2018

Please contact us using the form below BEFORE you initiate a product return. Return instructions may change based on what needs to happen.

Name *
Name
We will try TXT first; voice message if we cannot reach you.
Enter "Returns" in the subject field.
This helps us identify the matching order.
We learn from returns, so the more detail you provide, the more we can improve our products and services. If there is a problem, we may ask for photos – so snap a couple of pics!