Shipping policy

We’re a young company here at Phase Dock. We have limited shipping options today. This makes us sad!

But you want to order from us. That makes us happy!

We are committed to getting the items you ordered into your hands as quickly as possible, and in perfect condition.  And we are working hard to add more standard shipping options to more locations.

Phase Dock manufactures and ships from Raleigh, North Carolina on the East Coast of the United States.

We will let you know when your package ships (usually the same day if ordered before 12:00pm Eastern time Monday - Friday).

NORTH AMERICAN CUSTOMERS: We are currently servicing the USA, Canada and Mexico with USPS Priority Mail.  With a reported average delivery time of 1-3 days in the continental US and 6-10 business days to most major markets in Canada and Mexico, Priority Mail includes USPS Tracking® so you can see when your package is expected to arrive.  Customs inspections may delay deliveries outside of the US. 

EXPEDITED SHIPPING: If USPS Priority just isn’t fast enough, we can research options to expedite the shipment.  The shipping fee will be based on the carrier's quoted rates, plus an expedite fee to Phase Dock, but your item will arrive as early as we can make arrangements.  Contact us using the form here to explore this potential option. 

EUROPEAN SPACE AGENCY (ESA) MEMBER COUNTRIES:  You deserve to have access to the AstroPi RDX, don't you agree!  We have researched the least expensive method of shipping to all 22 ESA member countries, with a 6-10 business day delivery.  Customs inspections may delay delivery.  USPS Priority Mail International enables us to track your shipment, so it seems like the best option.  See "Expedited Shipping" above if you want a quicker delivery.  At this time we have no way to predict local or country taxes, so be aware of that possibility when you order.

IF YOU ARE IN A SERVICE AREA NOT YET COVERED: Please contact us BEFORE placing an order.  There are many considerations to international commerce.  We will do our best to find a way to get our product to you, but we cannot guarantee shipment to you at this time.  So again, please contact us with your interest BEFORE placing an order.  

We are focusing on the countries and regions that show the highest level of interest in our products, so if you like what you see -- even if you are not ready to buy -- let us know.  

 

Policy effective June 5, 2018

Please contact us with any questions or concerns related to shipments of Phase Dock products.  We will respond within one business day. 

Name *
Name
Enter "Shipping" in the subject field.
Please identify the exact product.
Provide your complete address: Street, City, State/Province (if applicable), Country, Postal Code (if applicable)

Thank you for your interest in Phase Dock Solutions for IOT and Maker Projects.